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Pure Strands Shipping Policy
At Pure Strands, we are committed to delivering your orders efficiently through our trusted delivery partners. Please review the shipping options below to select the service that best suits your needs.
Shipping Options
- Next-Day Delivery (Royal Mail)
- For quick delivery, choose our next-day service powered by Royal Mail. Your order will arrive within 1 business day for a fee of £8.99.
- Standard Delivery (Royal Mail)
- Our standard delivery service, also handled by Royal Mail, typically ensures delivery within 2 to 5 business days at a cost of £4.99.
- International Shipping (DPD, UPS, FedEx)
- We deliver worldwide using reliable couriers such as DPD, UPS, and FedEx. International orders usually take 5 to 7 business days and incur a shipping fee of £29.99.
Pre-Order Policy
For products that are temporarily unavailable, we offer a convenient pre-order option:
- Pre-Orders (5-10 Business Days): Items ordered in advance will be shipped within 5 to 10 business days of the purchase date.
Processing and Delivery Times
- Orders for in-stock items are processed within 1 to 2 working days.
- UK deliveries typically take an additional 2 to 3 business days after processing.
Delivery times may vary depending on your location and factors outside our control, such as holidays or courier delays.
Important Information
- Lost or Missing Parcels:
- Once your parcel is marked as delivered by our courier partners (Royal Mail, DPD, UPS, or FedEx), Pure Strands is not liable for its security. Unfortunately, we cannot offer refunds or replacements for parcels lost, stolen, or misplaced after delivery.
- To avoid issues, ensure your delivery location is secure and collect your package promptly upon delivery confirmation.
- Delays:
- While we aim to deliver within the estimated timeframe, occasional delays may occur, particularly during busy periods such as holidays or peak seasons. We recommend allowing extra time for delivery during these periods.
- Customs and Taxes:
- Customers are responsible for any customs duties, taxes, or fees applied to their shipments upon arrival in their destination country.
- Accuracy of Details:
- Please double-check your delivery information at checkout. Pure Strands cannot be held accountable for incorrect addresses or personal details. Any reshipment due to customer error will incur additional shipping charges.
Need Assistance?
If you have questions about your shipping or need further support, please contact our customer service team at info@purestrands.co.uk. We’re here to help ensure a seamless experience.
Thank you for choosing Pure Strands! Your trust means everything to us.